Graia CCaaS integrationsIntegrate your solution with Graia CCaaS

REST APIs

Query or provide data to Graia CCaaS - agents, customers, conversation history, knowledge base, recordings, campaigns, calls, realtime reports and restricted numbers

Service hooks

Notify your solution for certain Graia CCaaS events

Workflow integrations

Exchange workflow data with your systems and hand conversations to your own chat, voice or external voice bots

Conversational bot integration

Let the AI bot call your APIs to fetch data, perform tasks and process attachments

Webchat widget

Embed the chat on your website and control it with JavaScript

Agent application

Embed your applications and your own contact directory in the agent's desktop