Agent

Buzzeasy provides a comprehensive set of APIs to manage agents. These APIs enable you to create, retrieve, update, and delete agent users, ensuring that your contact center is equipped with the necessary tools to manage your workforce effectively.

Agent meaning in Buzzeasy terms: "Agents are customer service representative personnel who engage the customers via a Conversation to fulfill their business requests (inbound Conversations) and/or the call center's business tasks (e.g. outbound Conversations).