Conversation History API
The Conversation History API allows you to retrieve conversation history for both chat and email interactions within Buzzeasy. This comprehensive API covers multiple communication channels:
Chat Conversations
- Webchat
- Facebook Messenger
- Instagram Direct Messages
- Viber
Email Conversations
- Email messages and threads
- Email conversation summaries
Key Features
- Conversation Summaries – Get concise overviews of chat and email interactions
- Message Retrieval – Access complete conversation history for both chat and email
- Thread Support – Navigate email thread structures
- Unified API – Consistent interface for both chat and email data
Use Cases
The Conversation History API can be used for various scenarios, including:
- Customer Support Insights – Retrieve past interactions across all channels for context-aware responses
- Compliance & Auditing – Store and review conversation logs for regulatory purposes
- Customer Journey Tracking – Analyze customer engagement across chat and email touchpoints
- Omnichannel Support – Provide agents with complete conversation context regardless of channel