Chat History API
The Chat History API allows you to retrieve the conversation history for chat-based interactions within Buzzeasy. This includes conversations from multiple communication channels such as:
- Webchat
- Facebook Messenger
- Instagram Direct Messages
- Viber
Additionally, the API enables you to retrieve conversation summaries, providing a concise overview of a specific chat interaction.
Use Cases
The Chat History API can be used for various scenarios, including:
- Customer Support Insights – Retrieve past interactions for context-aware responses.
- Compliance & Auditing – Store and review chat logs for regulatory purposes.
- Customer Journey Tracking – Analyze customer engagement across different touchpoints.