Recording Manager (Recording + Transcript)
The Recording Manager allows developers to retrieve detailed voice recording transcriptions from conversations conducted through Buzzeasy voice channels. Using this API, developers can access a structured transcript, pinpointing exactly who spoke, what was said, and precisely when each statement was made.
Use Cases
- Compliance & Auditing: Maintain records for compliance with industry regulations and internal audit procedures.
- Customer Experience Analysis: Review transcripts to gain insights into customer satisfaction, pain points, and service opportunities.
Understanding the Transcript Format
Each retrieved conversation transcript includes structured data with clear identification of the speaker and timestamps for each spoken segment.
Participant Types:
Customer: Identifies the actual customer speaking during the call.Other: Represents either a voice bot or a human agent speaking to the customer.